Terms of Service

These terms are issued by Covalent Insights Ltd, a company registered in England and Wales. References to "Covalent Insights", "we", "us" or "our" in these terms mean Covalent Insights Ltd.

References to "you" or "your" mean the individual or organisation accessing our website or engaging our services. If you are accessing the website or engaging services on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

These terms were last updated on 29 April 2026. We may update them from time to time — continued use of our website or services after any update constitutes acceptance of the revised terms.

The following terms have specific meanings throughout this document:

Covalent Method™

The proprietary four-phase delivery framework (Diagnose, Design, Deliver, Embed) developed and owned by Covalent Insights Ltd.

Deliverables

Any documents, frameworks, reports, presentations, plans or other outputs produced by us in the course of an engagement and agreed in writing as deliverables.

Engagement

A formal advisory, delivery or coaching arrangement between Covalent Insights Ltd and a client, typically governed by a Statement of Work or written agreement.

Background IP

Intellectual property owned by Covalent Insights prior to or independently of any engagement, including but not limited to the Covalent Method™, frameworks, templates and methodologies.

Foreground IP

Intellectual property created specifically for a client as part of an engagement, as defined in the relevant Statement of Work or written agreement.

Confidential Information

Any information disclosed by either party that is marked confidential, described as confidential, or that a reasonable person would understand to be confidential given the context.

Website

The Covalent Insights website at covalentinsights.com and all associated pages, forms and content.

Permitted use

You may use this website for lawful purposes only. You are welcome to browse content, submit a contact enquiry, book a discovery call, and share links to our website. You must not use the website in any way that is unlawful, harmful, fraudulent or that infringes the rights of others.

Prohibited activities

When using this website you must not:

• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Transmit any unsolicited or unauthorised advertising, spam, or promotional material
• Upload or transmit any material that contains viruses, malicious code or anything designed to disrupt, damage or limit the functioning of the website
• Scrape, harvest or systematically extract data from the website without our written permission
• Use the website in any way that could impair its performance or availability for other users
• Misrepresent your identity or affiliation in any form submission or communication

Website availability

We aim to keep this website available at all times but we do not guarantee uninterrupted access. We may suspend or withdraw access to the website at any time for operational, maintenance or security reasons. We are not liable to you if the website is unavailable at any time or for any period.

Content accuracy

The content on this website is provided for general information only. It does not constitute professional advice and should not be relied upon as such. Whilst we take care to ensure accuracy, we make no guarantees that the content is complete, current or error-free. You should take appropriate professional advice before acting on any information found on this website.

Covalent Insights provides professional advisory, delivery and coaching services to organisations across the UK and internationally. Our core services are:

• PMO advisory and delivery — designing, building and running project management offices and delivery functions
• Project and programme management — end-to-end leadership of complex change programmes and projects
• Integration management — cross-functional integration for programmes, operating model changes, vendor onboarding and acquisitions
• Operations and operating model design — turning delivery-mode work into repeatable operational rhythms that scale
• Executive advisory and coaching — supporting senior leaders navigating complex change, accountability and delivery challenges

The precise scope, outputs and commercial terms of any engagement are agreed in writing prior to the commencement of work. Nothing on this website constitutes a binding offer to provide services.

How engagements begin

All engagements begin with a discovery conversation. This is a no-obligation discussion to understand your requirements and assess whether Covalent Insights is the right fit. We will not begin chargeable work until the scope, commercial terms and start date have been agreed in writing.

Statement of Work

For most engagements, we will issue a Statement of Work (SOW) that sets out the scope, deliverables, timeline, fees and any specific terms applicable to that engagement. The SOW, once signed by both parties, forms a binding contract and takes precedence over these general terms where there is any conflict.

Changes to scope

Any material change to the agreed scope of an engagement must be agreed in writing by both parties before additional work commences. We will not absorb significant scope changes without a corresponding adjustment to fees and timeline.

Your obligations

Effective delivery depends on your active participation. You agree to provide timely access to the people, information, systems and decisions we need to do our work. Delays caused by your failure to provide access or information in a timely manner may affect our ability to deliver against agreed timelines and may result in additional fees.

Fees

Our fees are agreed in writing as part of each engagement and set out in the relevant Statement of Work. Fees may be structured as a fixed project fee, a day rate, a monthly retainer, or a combination of these, depending on the nature and duration of the work.

Invoicing

Unless otherwise agreed, we invoice monthly in arrears for work completed in that period. For fixed-price engagements, a payment schedule will be agreed in the Statement of Work. All invoices are issued in pounds sterling (GBP).

Payment terms

Payment is due within 30 days of the invoice date unless a different payment term is agreed in writing. Late payment may incur interest at the rate of 8% per annum above the Bank of England base rate, calculated from the due date to the date of payment, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Expenses

Reasonable expenses incurred in the delivery of services (such as travel, accommodation and subsistence) will be charged at cost and included on invoices. We will not incur material expenses without prior approval.

Taxes

All fees are exclusive of VAT unless otherwise stated. Where VAT is applicable, it will be added to invoices at the prevailing rate. You are responsible for any taxes applicable in your own jurisdiction.

Our intellectual property

All content on this website — including text, design, graphics, frameworks, methodologies and the Covalent Insights brand — is owned by or licensed to Covalent Insights Ltd. This includes the Covalent Method™ and all associated frameworks, templates, tools and documentation developed by us.

You may not reproduce, distribute, modify or create derivative works from any content on this website without our prior written consent.

Background IP in engagements

All Background IP — including the Covalent Method™, existing frameworks, templates and methodologies — remains the sole property of Covalent Insights Ltd at all times. Nothing in any engagement agreement transfers ownership of Background IP to a client. Where Background IP is incorporated into deliverables, you receive a non-exclusive, non-transferable licence to use it for your internal business purposes only.

Foreground IP in engagements

Unless expressly agreed otherwise in writing, ownership of Foreground IP — materials created specifically for you as part of an engagement — transfers to you upon receipt of full payment for the relevant work. Until payment is received in full, all Foreground IP remains the property of Covalent Insights Ltd.

Website content

All intellectual property rights in this website and its content are reserved. You may print or download content from this website for your personal, non-commercial use only. You must not use any part of this website's content for commercial purposes without a licence from us.

Both parties recognise that in the course of an engagement they may receive Confidential Information belonging to the other. Both parties agree to:

• Keep all Confidential Information strictly confidential
• Not disclose Confidential Information to any third party without the other party's prior written consent
• Use Confidential Information only for the purposes of the engagement for which it was disclosed
• Take all reasonable steps to protect the other party's Confidential Information from unauthorised access or disclosure

These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law or regulatory requirement, provided reasonable prior notice is given to the disclosing party where possible.

Confidentiality obligations survive the termination of any engagement and remain in force for a period of three years from the date of termination, unless a longer period is agreed in writing.

For the avoidance of doubt, Covalent Insights may reference the existence of a client relationship and the general nature of work undertaken for the purposes of business development, unless the client has expressly requested otherwise in writing prior to the engagement commencing.

What we do not exclude

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law.

Exclusions

Subject to the above, we shall not be liable to you for:

• Loss of profits, revenue, business or anticipated savings
• Loss of data or corruption of data
• Loss of goodwill or reputation
• Any indirect, consequential or special loss
• Any loss arising from your failure to provide accurate, complete or timely information, access or decisions during an engagement
• Any loss arising from your use of, or reliance on, content published on this website

Cap on liability

Our total aggregate liability to you in connection with any engagement — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the total fees paid by you to Covalent Insights in the three months immediately preceding the event giving rise to the claim.

Website use

We are not liable for any loss or damage arising from your use of, or inability to use, this website, including any loss arising from reliance on content published on it. We do not guarantee that the website will be free from errors, viruses or other harmful components.

You agree to:

• Provide us with accurate, complete and timely information, data and access to people and systems as reasonably required to deliver the agreed services
• Ensure that any information you provide does not infringe the intellectual property or other rights of any third party
• Not use any deliverables, frameworks or outputs from an engagement for any purpose other than your own internal business use, unless otherwise agreed in writing
• Pay all invoices by the agreed due date
• Notify us promptly if you become aware of any circumstances that may materially affect the scope, timeline or risk profile of an engagement
• Comply with all applicable laws and regulations in connection with your use of our services and website

You agree to indemnify and hold harmless Covalent Insights Ltd, its founder and any associates from any claims, damages, losses or expenses (including legal costs) arising from your breach of these terms, your misuse of our services, or any third-party claims arising from information or materials you provided to us.

Termination by either party

Either party may terminate an engagement by giving written notice as specified in the relevant Statement of Work. Where no notice period is specified, a minimum of 30 days' written notice is required.

Termination for cause

Either party may terminate an engagement immediately by written notice if the other party: commits a material breach of these terms or the applicable Statement of Work that is not remedied within 14 days of written notice; becomes insolvent, enters administration, or is subject to any similar insolvency process; or engages in conduct that is unlawful, fraudulent or brings the other party into disrepute.

Consequences of termination

On termination of any engagement:

• You will pay for all work completed and expenses incurred up to the effective date of termination
• Where a fixed-price engagement is terminated early other than for our material breach, you will pay a fair proportion of the total fee reflecting work completed
• Each party will promptly return or destroy the other's Confidential Information on request, subject to any legal obligation to retain records
• Any licences granted under these terms terminate immediately, except where ownership of Foreground IP has already transferred to you following full payment

Termination of an engagement does not affect any rights, obligations or liabilities that have already accrued by the date of termination.

Our website and booking system connect to third-party services including GoHighLevel (our CRM and booking platform) and LinkedIn. We are not responsible for the content, terms or privacy practices of any third-party website or service. Links to external sites are provided for convenience only and do not imply our endorsement.

We use GoHighLevel to process contact form submissions and manage discovery call bookings. Your use of these forms is subject to GoHighLevel's own terms of service and privacy policy. By submitting a form on this website, you acknowledge that your information will be processed through GoHighLevel's platform.

We are not responsible for any loss or damage arising from your use of, or reliance on, any third-party website, product or service accessed through or connected to our website.

We may update these terms from time to time to reflect changes in our services, business practices or legal requirements. When we make material changes, we will update the "last updated" date at the top of this page.

For ongoing engagements, material changes to these general terms will be notified to you in writing and will not take effect until 30 days after notification, unless required by law.

Your continued use of this website after any update to these terms constitutes your acceptance of the revised terms. If you do not agree to any revised terms, you should discontinue use of the website and contact us to discuss any ongoing engagement.

These terms and any engagement governed by them are subject to the laws of England and Wales. Any dispute arising out of or in connection with these terms or any engagement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing any formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute informally through direct discussion. Either party may initiate this process by writing to the other describing the nature of the dispute and the resolution sought. The parties will have 30 days from that notice to attempt informal resolution before either party may commence formal proceedings.

If you are a consumer rather than a business, you may have additional rights under applicable consumer protection legislation. Nothing in these terms affects those statutory rights.

If you have any questions about these terms, wish to discuss an engagement, or need to raise a concern, please get in touch:

We aim to respond to all queries within two business days.